Privacy Policy
SetBase Pro believes in your privacy. Like other connected services, we sometimes need a little bit of information about you to make things work. The following explains what we ask for, and how it's used, so you can make good decisions about your personal information.
Personal Information
SetBase Pro is an account-based app that lets you access your features from multiple devices, platforms, and versions. We want you to be able to access all SetBase Pro has to offer with a paid account. When you first use SetBase Pro, we ask you to setup this account. We prompt you for:
- E-mail Address
- First and Last Name
- Password
It's common to ask for this information so we can keep in touch and to establish an account. This information is optional so that any personally identifiable information can easily be omitted, albeit with potential limitations. For instance, without an email address or password, you will not be able to sign into other devices or the SetBase Pro website to access your features.
Data Usage
SetBase Pro does not share your personal information with any third-party companies and your information is used solely for accessing your account and transactional communications. You can manage other forms of communication you receive from SetBase Pro. We abide by General Data Protection Regulation (GDPR) so you can opt in and out of email mailing lists to stay in the loop about our products and services. SetBase Pro never shares your information with third-party companies. What's shared with SetBase Pro stays with SetBase Pro.
Some non-identifying data may be used for improvement of SetBase Pro services and features. For instance, how the app is used and what features are accessed may be aggregated to help focus product development and quality assurance. SetBase Pro never sells or uses any personally identifying information.
Cookies and Tracking
While SetBase Pro does not require an Internet connection to operate, there are many web-based resources that can be accessed through the app including our own website at setbasepro.com. Each website, including third-party websites, may contain prompts to allow or disallow cookie usage. SetBase Pro uses the built-in web browser for these requests so your web browser privacy settings apply to each HTTP transaction. Cookies can only be set by these web-based requests per your consent on a per-website basis.
SetBase Pro does not track your usage within the app but even if we did, it would only be to collect aggregate metrics to make for a better user experience.
Website Usage
If you access the SetBase Pro website, we use a number of third-party frameworks and services that are unique to our website content and services. For instance, you may make purchases on our website which requires additional data necessary to complete the payment transaction.
We also prompt you on our website to consent to cookie usage. Declining to accept cookies will only retain a cookie for authenticated session state on the website. This generated random code is non-identifiable and is only used for the operation of the website and cannot be used for any tracking purposes outside of the website. If you consent to cookies, other services such as analytics will be allowed to set cookies tracking standard web metrics and reporting.
Passwords and Authentication
SetBase Pro does not store any passwords used to access web-based services within the app. Instead, when you sign into your SetBase Pro account or third-party services, we use web-based authentication methods over secure socket layers to authenticate you. Once authenticated, a unique token is returned. This token is stored securely in your device's keychain so you can continue to access the service without having to login again.
If you have password-protected PDF files, you may be prompted to enter a password. This is retained in plain-text on your device in your SetBase Pro library database so that the PDF file can be viewed during a live performance with additional prompting.
Data Retention, Rights, and Deletion
If you're concerned about your data, you can always manage your account to delete your email address, name, etc.
Of course you may no longer use SetBase Pro and want to clean up any data you've provided us. You can always cancel your subscription and even delete your account. Keep in mind that this will terminate any features you are using.
When you submit cases to our support team, your library and settings may be transmitted for the sole purpose of troubleshooting and issue resolution. Once the issue is resolved, your data is deleted after a brief grace period.
Contact Information
If you have any questions regarding data safety, please send an email to:
